Policies depend on the offer
Products, services, events, stays and other offerings can have different cancellation or change conditions. Review the applicable policy shown with the offer before completing the transaction.
How to request a change
Use the available booking or order options where provided, or contact support. Whether a date, quantity, attendee, package or other detail can be changed depends on the seller or organiser policy, availability and transaction status.
Refund eligibility
Refund eligibility and amount depend on the applicable policy and timing. Approved refunds are processed through the appropriate payment route and may take additional time to appear depending on the relevant financial institution.
Installment transactions
If you are paying in installments, cancellation or refund treatment can depend on how much has already been paid, the completion deadline and the seller's applicable terms. Review the plan before starting it.
Disputes and support
If something goes wrong, contact Epic Africa support with the transaction details. We can review the platform record and help facilitate the appropriate next step under the applicable terms.